AR
Avril R
1 reviews | Active since Aug 2020
17 Sept 2020, 11:27
ABSA just cannot get it right
Firstly I tried to get a bond statement but having sent numerous emails and trying their call centre, I never receive one. Now I am trying to change a bond account to no avail. I have been pushed from one department to another. I have now asked ABSA to get their legal department to call me. So let me see if someone calls me.
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Absa's replyOfficial
17 Sept 2020, 15:24Dear Avril Ratcliffe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply17 Sept 2020, 15:24
Official
Dear Avril Ratcliffe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care