ABSA just can't get it right , Really ??

I need someone to please assist and this time please do it correctly because if I have to deal with this again after I went to the branch and asked the person behind the counter 3 times if the account would be completely closed and he confirmed all 3 times that yes it would be closed i\m going to be very rude . I need it to be closed ( and I'm not going to the branch again to fix it