ABSA Jabulani Mall needs a service renovation as well!!!!!

Please assist with sorting out the pathetic service by ABSA Jabulani Mall. I am a very patient person but I am fed up with their bad service experience, especially today. I have been to that branch 3 times now just to get my vehicle finance documents. The first time I stood in a queue for over an hour, and it was moving like a tortoise, I ended up leaving. I went back again and they were under renovation. I went back today again and they are telling me I must fetch my documents at Maponya Mall, after I waited in queue for an hour and a half, because they just opened and they did this without a care in the world. If I wanted to collect my documents at Maponya I would have opted for that. Please courier my documents to me or send them to Jabulani Mall and make sure I do not queue for a ridiculous amount of time just to get documents for the 4th time around, I am tired of wasting my time in that branch. They also turned away old people and told them to go to other branches to renew their cards. I am so hurt!!