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Anneke N

1 reviews | Active since Oct 2011

18 Nov 2020, 15:42

ABSA ITC Listed and i need the account details

There is an amount on my ITC report that i need to query. The recoveries number is always busy and i cannot hold 30 minutes to figure out which account is listed

0
Replies (4)
Absa
Absa's reply19 Nov 2020, 08:49
Official
Dear  Anneke  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is  C-***2  Kind regards, Rezona Louw Group Customer Care 
AN
Anneke N's update19 Nov 2020, 15:17
Reviewer Update
4 hours they said at 08:49 it is already 15:15 and still no resolution or feedback
Absa
Absa's reply20 Nov 2020, 08:27
Official
Dear  Anneke

Thank you for your posting.

Please refer to our email send to your personal email address.

Kind regards, Rezona Louw Group Customer Care
AN
Anneke N's update20 Nov 2020, 08:36
Reviewer Update
I did not receive the so called email you are referring to. Please send it to *** urgently