Absa Itc Department

I been banking with absa for about 7 years. When I finally got a better bond rate with fnb I change banks.During that time I had taken a atm loan from absa. At the end of that month I closed my absa account an paid up all the funds owing including the atm loan. I was then supprised 3 months later when I app**** for a credit card with fnb I got declined, only to find out that my itc was showing I owing absa. I then phoned the call center an queried this account only to find out that they itc department made a mistake. I was then told this will be resolved by month end. I waited 2 months an still nothing happen. I was then contacted by Sulaylah Bhula from absa saying she appoligees for my inconvenience an the matter will be resolved. Supprised as I was my itc was cleared a few days later. A month later when I go to re apply for a credit card this absa account shows on my itc. I then contacted Sulaylah Bhula an told her about my situation. She then called me a few days later saying, she is not sure why absa itc department is continuing putiing this account up as she can see its fully paid. All of this problems I had happened in 2017 an I still have this problem 2 years later.