Absa IT3b wrong for yet another year

Yet again absa has managed to get their IT3b statements wrong. Then they mail you a statement and from their point of view consider the matter closed - which is most certainly is not! As long as I still see incorrect information on my IT3b when I access the information via internet banking, I consider the complain most definitely still open. When accounts are missing from statements, that's a major issue. Perhaps it's less about taking the complain to the Ombudsman to sort this out, but more getting SARS to audit absa - because if they get their client's information wrong, who knows how they manage to submit their own returns. You say, with your new brand, that your clients are in the center of all you do - NO they are NOT!