KL
Kevin L
1 reviews | Active since Aug 2018
31 Mar 2021, 11:40
ABSA issues
My current bad experience with Absa(i have had many bad experiences with Absa) is me trying to resolve an issue with my banking app via their banking app portal/help service, i must say that the individuals on the other end of my emails are as useless as the app itself. they asked me what my problem with the app was then a few days go bye and they somehow managed to 'successfully' close my case and requested feedback on their service without actually doing anything at all, no resolution. nothing. USELESS
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
31 Mar 2021, 12:10Dear Kevin Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply31 Mar 2021, 12:10
Official
Dear Kevin Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
KL
Kevin L's updateReviewer Update
02 Apr 2021, 11:58Since my review/complaint i have received a call from Daphne who was unable to help, she then told me i would be contacted by someone who could but this has not happened. I believe Absa staff arent interested in helping the average Joe. Thanks for nothing Absa.
KL
Kevin L's update02 Apr 2021, 11:58
Reviewer Update
Since my review/complaint i have received a call from Daphne who was unable to help, she then told me i would be contacted by someone who could but this has not happened. I believe Absa staff arent interested in helping the average Joe. Thanks for nothing Absa.
KL
Kevin L's updateReviewer Update
10 Apr 2021, 10:30Still they havent gotten back to me, many days have passed and Absa dont care. I have been with Absa for more than 20 years and this is how they treat a customer.
How sad for Absa, im sure others have long left for greener pastures due to their putrid service.
How sad for Absa, im sure others have long left for greener pastures due to their putrid service.
KL
Kevin L's update10 Apr 2021, 10:30
Reviewer Update
Still they havent gotten back to me, many days have passed and Absa dont care. I have been with Absa for more than 20 years and this is how they treat a customer.
How sad for Absa, im sure others have long left for greener pastures due to their putrid service.
How sad for Absa, im sure others have long left for greener pastures due to their putrid service.
KL
Kevin L's updateReviewer Update
13 Apr 2021, 15:33Thank you for yet another email stating that my case is closed(successfully)...how is it closed if nothing has been resolved yet? someone phones me to enquire about my issue and a few hours later i get a "your case is closed" email.
Absa you are making this issue worse, also revealing a lack of communication/common sense amongst the employees assigned to matters like this.
Absa you are making this issue worse, also revealing a lack of communication/common sense amongst the employees assigned to matters like this.
KL
Kevin L's update13 Apr 2021, 15:33
Reviewer Update
Thank you for yet another email stating that my case is closed(successfully)...how is it closed if nothing has been resolved yet? someone phones me to enquire about my issue and a few hours later i get a "your case is closed" email.
Absa you are making this issue worse, also revealing a lack of communication/common sense amongst the employees assigned to matters like this.
Absa you are making this issue worse, also revealing a lack of communication/common sense amongst the employees assigned to matters like this.
KL
Kevin L's updateReviewer Update
15 Apr 2021, 11:28Today i received two emails from Roxanne Adams at Absa stating that my case is closed, nobody has contacted me or resolved anything, Absa just decided to close my case for whatever reason. Customer care is non-existant at Absa, take note everyone reading this, Absa doesnt have your back, Absa has no interest in your issues, Absa doesnt care.
KL
Kevin L's update15 Apr 2021, 11:28
Reviewer Update
Today i received two emails from Roxanne Adams at Absa stating that my case is closed, nobody has contacted me or resolved anything, Absa just decided to close my case for whatever reason. Customer care is non-existant at Absa, take note everyone reading this, Absa doesnt have your back, Absa has no interest in your issues, Absa doesnt care.
KL
Kevin L's updateReviewer Update
30 Jun 2021, 15:45It is the end of June 2021 and still ABSA are unable to help, it seems they do not have anyone working for them who knows what is going on. I received many phone calls from ABSA but all of them ask me to do the same thing...uninstall, download the app from the Play-store, reinstall etc(as if that never occurred to me before)...., these individuals were just wasting my time by reciting the obvious, when will a professional contact me? when will this issue be resolved?
please do not have a sailor contact me to talk about software when all he knows is fish.
please do not have a sailor contact me to talk about software when all he knows is fish.
KL
Kevin L's update30 Jun 2021, 15:45
Reviewer Update
It is the end of June 2021 and still ABSA are unable to help, it seems they do not have anyone working for them who knows what is going on. I received many phone calls from ABSA but all of them ask me to do the same thing...uninstall, download the app from the Play-store, reinstall etc(as if that never occurred to me before)...., these individuals were just wasting my time by reciting the obvious, when will a professional contact me? when will this issue be resolved?
please do not have a sailor contact me to talk about software when all he knows is fish.
please do not have a sailor contact me to talk about software when all he knows is fish.
Absa's replyOfficial
01 Jul 2021, 23:00Dear Kevin,
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***0.
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***0.
Regards
Daphne Le Grange
Best regards,
Absa's reply01 Jul 2021, 23:00
Official
Dear Kevin,
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***0.
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***0.
Regards
Daphne Le Grange
Best regards,