Absa ***** is worst department ever who will go any length not to refund

On the 6 December 2024 I made a deposit of exactly R29300 into a *****ulent Absa account which was not known to me at that present moment in time . And immediately when I noticed that the recipient name is not fami**** to me I told the Absa consultant that was helping me at the time to terminate the transaction and share advised that it can be reversed, and as a result, the money is gone, after that, she advised me that the next best thing for me to do is to sit in the queue and wait for a consultant to assist me and I told her that that will not help me as it was an emergency and that I wanted to speak to the manager immediately that’s when the manager came and put me on the line with the ***** department and the account was frozen for the purposes of investigation, tell me why all relevant document was sent to Absa on 8 December 2024 and I had to be the one consistently following up if they had received all the documents and there was anything else in addition that they needed, and all I was told is that the turnaround time for the investigation to be concluded is 21 days and that since I’ve sent all the relevant documents, it will be assigned to an investigator that will give me a call now this was on the 09 December. They’re so cold investigator in question only gave me a call on 13 January after a very lengthy conversation with the consultant who refused to put me through to the manager, and instead kept me on the line for almost an hour trying to get a hold of the investigator ,it was only then he requested for the intercepted email, traces and documentation, and all this was done after me, screaming and yelling and reminding them that their 21 days is almost over. 23 January it’s when the investigator finally came back to me after countless emails from my end requesting an update and his email contents with that. There were some funds that were secure and in order for me to get back my money I need to open an Absa account or get Fnb to repatriate the funds which I asked him the first questions that I asked the call center ladies that we are refusing to give me an update on the case saying that Fnb needed to be the one calling them which was where does Fnb enter as this was not an EFT, but a direct deposit between me and Absa. I am tired of this waiting and waiting. I honestly just need to my money so I can move on with my life. Why is it so hard to get it back especially after the investigation has been concluded. Why must I go through the necessary headache to open another bank account As I am writing this review, it’s now the 10th of February 2025, and I still don’t know what happened to my money. When am I getting it but I do know that the case has been concluded the investigate it does not respond to emails and it’s a very frustrating.