Absa is worst bank ever Randburg branch must close down its full of fools

I opened an account on online with absa I sent all documents requested FICA documents to process the application it was done and they kept calling advising of my card being ready at Northgate branch, I few sundays ago I went to get my card and a lady helped me named kabelo said everything is fine the card is active I asked to switch they acted like they don’t even know what switch is and advised I need to call my debtors and do it myself, I downloaded their form online to switch when I got to work the Monday I did I deposited money into the card to activate and they set up a app for me and after a good hour. The card is still not working it declines the app doesn’t work I called I spoke to a Katekani said he would ask the app guys they sent a stupid email to show they also not knowing the the hell going on. Today 12 August I was at the branch in randburg I was told I must go to Northgate and fix my card it had nothing to do with them I didn’t know absa branches are stand alones in u in Bloemfontein and u collected a card in Northgate u need to drive 400 ks for help, we’ll i was at the branch again today took another good hour to fica’d I hv two personal loans and a savings account with this bank why r things not linked why do I have to go to the branch and look at people waist time for ***** to be done I must say Vincent tried at Northgate branch to reset everything but nothing card doesn’t work app doesn’t work nothing is linked I must say this is the worst customer service experience I was convinced to leave FNB for this **** I must say I wanna rather go back to fnb because I never had to deal with such they quicker u hardly ever had to go to ever visit a branch and In the 7 years I was with them...if ABSA wants to keep up you guys need to shape up your service and things everything is pathetic I think only the loans department is abit on point the rest especially the branches yol r the worst bank thus far a simple Cheque account is too much