Absa is worse than all the banks in South Africa

I'm totally disappointed in how absa dealt with my situation,maybe because I've always kept absa in high regard to my dismay. I did send a R500 cash send to someone in a rural area,who never fetch it and ask me to reverse it back into my account to send it into an account. I went to absa bloedmall on the 25th February 2025 to ask for the reversal and I emailed them too. At the branch they said it should take 36 hours to be back into my account, now 9 days later, no phone call or text as to why. If this is how absa treat it's clients consumers, be aware you just a number. I'm contemplating on closing my account with absa.