Absa is useless!!! I'm tired of this sh@t!!!

The self help sevice should be called self struggle. Cant get through to personal loans department to speak to a consultant. When I use self help service it just says we are waiting for system response. When I call general enquiries, they keep forwarding my call to the wrong departments and I ended up holding the line for over half an hour in total. Also the stupid adds in between voice prompts just wast my airtime. And all of this is to sort out a mistake that was made on theyre side and wasnt rectified. It ended up effecting my credit score. This is unacceptable!!!