ABSA is useless for overseas clients

I cannot express my dissatisfaction with ABSA's customers who work abroad. I have been banking with ABSA for many years and working abroad for 8 years. But time and time again I struggle to get things done! The latest is that when I wanted to transfer money from my account to an existing beneficiary, my mobile phone - the same I have been using all the time, has been deleted. I called the international number about four time over a period of a week. Having to listen to higher and higher music for several minutes, and wasting money and time. And there was only one gentleman who could help me. The one lady, Tebogo, at the call centre was rather rude./ She let me hold on for 15 minutes. Clearly she did not know what to say. Eventually she came back telling me I have to go to the embassy in the country where I work.!! I then tried to follow the first gentleman's instructions again. I have to reregister my device on the site. But it asks for a pin of 6 digits, and I only have 5... It also asks for my debit card pin of 5 digits - and there also I only have 4... So, I put in the digits I have and whalla it worked. Why do they not know at the call centre that you should only put in the pin you have? Why do they tell you to go to the embassy - 3 hours drive from here - if they only knew the correct online procedure. Also, with ***** being what it is in South Africa, why can I not get notifivcations everytime my credit card and debit card is used? I asked for that but was told it will be at a cost. I can only receive notifications for one card free of charge. One thing is for sure, I will tell everyone who wants to work outside of South Africa NOT to use ABSA as service provider.