ABSA is useless!!!

My husband passed away 01.09.2020. I'm still battling to get the papers for his vehicle. All I've managed to find out is that the papers were sent to Westgate Mitchells plain instead of Westgate Roodepoort Gauteng. The consultant that shared (3 weeks ago) this information promised to copy me on an e-mail to someone who could find out why the papers were sent there and arrange for them to be sent to the appropriate place. Needless to say....no e-mail. I called again today and was shoved from pillar to post. last lady, Margaret, said she will transfer me to the appropriate department. Surprise surprise!!!!! Call was dropped. Where to from here? This is the last thing I need to finalise the estate.