Absa is useless

I have taken a funeral policy with absa for over a year and they still are unable to update my fathers date of birth on the funeral policy. I have contacted then via the call center, which then asked me to send an email to AWD-polserv (***). Even after doing that, the date of birth is still incorrect. I don't understand why this is so difficult to do. If my father should die tomorrow, then absa will ***** my money because they are ***********. All my premiums have all been paid on time. Policy Details : ***. After a year, I have to wonder, do they do this intentionally to ***** from people and use their own errors not to pay out peoples money. Absa actually deserves a rating of 0, unfortunately, there is not option for that except the 1.