TL
Thabang L
1 reviews | Active since Mar 2009
01 Dec 2020, 13:09
ABSA is useless bank.
After going through a lot with Absa to bring back my ****** money by them. I asked them nicely to close the account that was marked as bad debt status. The overdraft was paid off and the account is still open and in that state. When I tried to deposit money to my new account, it went to that old account that was supposed to be closed already. I requested that they transfer that money to the new account but still that is a problem. I'm so over and done with this Bank. Utterly disgusted
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Absa's replyOfficial
01 Dec 2020, 14:25Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply01 Dec 2020, 14:25
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,