ABSA is USELESS

I have been an ABSA client for years, I opened a new account with ABSA recently.

When I try to link it to my online profile I keep getting an error message saying "h0649 combi card has prohibitive holds". I have been sending emails to ABSA but they are not replying. This morning someone called me to finalize my account application so I asked her about this issue. She told me it was because they were trying to confirm if I am the right person and that was confirmed. She told me she will remove this hold on my account and she also assured me that I will be able to make transactions within 5 minutes, the time was 10:01am when we spoke and she said the issue will be sorted within 5 minutes.

The time is 10:52 now and I still have the same issue. I was told it will be sorted within 5 minutes, and 51 minutes later I still have the same problem.

ABSA does not reply to emails, and when you call them they take too long to pick up, and when they pick up they give you wrong and useless information.

So thank you ABSA , YOU ARE USELESS.