ABSA is useless

This is the MOST *********** bank ever. We have a family trust account. We have been experiencing issues with the account since July whereby we couldn't make payments. We only received a notification that the account needs to be FICA'd in August - in other words, they froze the account for 2 weeks before letting us know we need to submit documentation to unfreeze the account. We subsequently submitted the documentation. The matter has been with the complaints department since 12 August (C-***1). They have still not unlocked the account. Urgent payments need to be made from the account, yet they do absolutely nothing. On Friday 26 August Sifiso informed us that he will send us the final forms to complete on Monday 29 August. No forms and communication have been received to date. I phoned the complaints line on Thursday (1 Sept) to escalate to a supervisor. I was informed the supervisor would phone me within an hour. 3 hours still no phone call. Escalated again - was informed somebody would get back to me urgently. Still waiting. The account is still frozen. If our water and electricity is cut I will take action against ABSA to cover our costs and losses. At this stage, I would just like them to close the account and transfer our money to us. I am going to open a bank account for our trust with FNB. ABSA is useless and causes endless frustration and losses. The employees also are not doing their jobs. We are now done with ABSA. And this is not only a family trust account. 5 of the trustees and beneficiaries have personal accounts with ABSA. You are losing all of our business due to your lack of care