Absa Is Useless

I have a bank account with Absa also I use their speed point (Smart Pay). I have 5 of these terminals in different towns. I have had nothing but money loss and no balances. I have an amount of over R10 000 that is sitting in their terminal that malfunctioned and is no longer with me, I have requesting for assistance since February and I am sent from pillar to post. An amount of R22 000 was swiped on the 21 March till to date its still not in my bank account. There are more amounts that are missing that dont appear in my bank statement. The smart pay portal company is not answering their call centre. You hold for over an hour. I have a speed point that is not appearing at all in the smart portal. I dont get the money from that terminal. Can someone from Absa please assist me with my money from Absa. Merchant Numbers: *** R10 000 missing ******7 R22 000 missing *** does not appear in my smart pay portal.