Absa is useless

Absa keeps on messing up, every month I have to do my complaint on this platform since they would never respond to their emails.

I went to Absa Springs to activate internet banking on my prepaid account and asked the consultant how much they would charge and he told I would only be charged when I'm transacting, only late that evening, I get charged R100 plus R115 plus R30, can those charges be reversed please as I app**** for a prepaid account and never asked for account change.

Also on my account that I query every month, I had some money in my account for when they take the account fee, but I got charged a R100, which I was only told after the 1st time that R100 was for when my account has no money and that's a penalty fee, when I was never told about when opening an account and is not even mentioned on the account fees, but now I'm charged this amount again even ehen I have money in my account.

Can somebody tell me what is happening with Absa, there are poor kids sitting at home with qualification and would **** to get any job, but Absa hires *********** people.

Please sort it out.