Absa is useless

Item: Absa
Rating: 1
Author: wesley F

Im extremely disappointed with ABSA, im overseas. my banking app is not working, I haven't received credit card statements for 3 months. ive send numerous emails but absa never reply. first thing im doing when I go back to SA is to change banks. my wife had a problem with her Nedbank app, within minutes they rep**** to her email and contacted her and solved her problem.

Helpful (0)

Replies (3)

Absa's replyOfficial

15 Nov 2018, 11:24

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply15 Nov 2018, 11:24

Official

Best regards,

Absa's replyOfficial

15 Nov 2018, 16:14

Good day Mr Franz, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,

Absa's reply15 Nov 2018, 16:14

Official

Best regards,

Absa's replyOfficial

21 Nov 2018, 13:01

Good day Mr Franz, I sent you an email request to *** requesting information.
I patiently await your response.
Vanessa Crowe
***
*** .

Best regards,

Absa's reply21 Nov 2018, 13:01

Official

Good day Mr Franz, I sent you an email request to *** requesting information.
I patiently await your response.
Vanessa Crowe
***
*** .

Best regards,