Absa is useless!!!!!!!!!!!!!!!!!!!!!!

ABSA is totally USELESS and nobody knows what the procedures are, each makes up their own. I have a hold on my credit card from a well known hotel on the 12th of Oct. It was confirmed by the hotel and their bank that the request has been send through to release the hold on the 15th of Oct. On the 16th the Absa consultant confirmed that it takes 7 - 10 days to release. Today 26th Oct I queried again, and was told that it is now my problem to get letters from the hotel and their bank, and send it through to useless ABSA, so that they can try and do their job! Best of all this is suppose to be the Premium banking division