1 reviews | Active since Oct 2018
I have an ABSA cheque account that is apparently now closed down by the legal department without my knowledge and valid reason as to why it was handed over to the legal department. I didnt know up until I went to the bank today (ABSA Wonderpark) that my account was closed. I had my salary put into the account last week Thursday. The lady that assisted me was very unwelcoming and I felt that if I was of her race she was gonna help me with more respect. I had to fetch proof of banking from my other bank , as well as a proof of payment from my employer just so ABSA can transfer my money into the other bank account. I called customer services and told them I am in desperate need of the money and they said to me the email sent to head office with my details will only reflect after 48hours and then only after 7 days will I get my money. I also spoke to the manager and he said I must wait 24 to 48 hours. I just feel like ABSA does not want to give me back my money ,they have so many excuses and on top of that nobody is given me any reason why I cant get my money immediatly and why I was taken to the legal department. I have debts to pay its month end. I really hate the poor service I got as well as the negligence of ABSA to not bother themselves by informing me of the closing of the account. The lady that helped me today was very very hostile. I will never encourage anyone to open an ABSA account. They are now holding my salary hostage until someone decides to transfer it.
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
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