absa is unreliable and non transparent

I have an overdraft that went to the legal department at Absa of R10000. LGR attorneys contacted me to offer me a discount. the amount incl interest on 11 May was R11733.80. on 22 May a deposit was made into my account of R32000. i contacted LGR attorneys to enquire about the refund of my balance and the discount. LGR advised no discount as i did not have it in writing.i was then.referred to.Amanda Naicker of Absa Legal. after several telephone calls enquiring about the refund, Lorraine confirmed yesterday that the department approved my refund of the balance to my FNB account. she daid the payment would be done yesterday and will reflect within 2 days. this morning i noticed another amount taken from the balance of R871.97. this is strange considering absa froze my account and closed it a few months ago. the payment is obviously still not done. today is 12 june. a month after the account was paid and settled. no discount as promised. extra fees incurred. delay of payment.