MH
Martha H
1 reviews | Active since Sept 2022
19 Oct 2022, 13:39
ABSA is unreliable
ABSA closes a case without confirming whether the client is satisfied. ABSA takes their client's money and does not offer to pay the money back. ABSA closes a client's account without contacting the client. It is now 2.5 months of struggling with ABSA and from the client side it is not solved.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
20 Oct 2022, 08:19Dear Martha Hattingh Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards, Group Customer Care Rezona Louw
Absa's reply20 Oct 2022, 08:19
Official
Dear Martha Hattingh Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards, Group Customer Care Rezona Louw