NS
Ntombi S

1 reviews | Active since Sept 2016

04 May 2017, 13:16

Absa is unable to give back my fixed deposit investment

<p>I invested R105 000 last year for 6 months and it matured end of January this year. But then it automatically reinvested when I wanted to add in an additional R20000. Now the new maturity date was 02 May 2017, so I went to the branch to withdraw funds and I was told they can't because the money is sitting on the sub account. I don't even know what that sub account is, as a lay person. After the teller couldn't assist, I was sent to the consultant who told me the same thing. ..thats when I saw red! I spent over an hour, having to just and PROVE that I really did make the investment. The consultant even had the audacity to ask me if I'm sure that I hadn't withdrawn the money. After a long while it was given to me WITHOUT INTEREST! They have kept my money with them for 3 months, promised a return of 6.8 percent and when it's time to release it, they fail to do so without being pressured! </p>

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Replies (1)
Absa
Absa's reply04 May 2017, 13:39
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your account number or ID number to enable me to log a formal complaint for you, this can be sent via private message.

Regards

Claudette