Absa is *****ulent!

Absa refuses to return the rest of my money that was taken for pre-authorisation. I have only received a portion of my money. It was short. They inform me that funds are removed and then weeks later inform me that they are reserved and Absa cannot access them. The merchant has already released the funds but Absa refuses to trace them and pay me back. R1307 in total taken. Only R673 returned to me.

Each time I ask for assistance, no one takes time to review my case or goes through my attachments. They are not interested to check proof from the merchant. All they want is to call general enquiries which I can call myself. What is the point of visiting a branch only for them to stick a phone in your hand?

Their authorisation department is completely *********** and refuses to trace these funds. Additionally, it takes weeks to reach them.