Absa is trash feeding off of the minority.

Cleary I'm a joke to Absa. After having been contacted by Vanessa Crowe, their Social media complaints specialist. She had assured me that this matter is resolved in July, it's October 9, 2025 and here I am receivng my August to September bank statement via Post in the rain. Mind you I do not have a mail box, my information is just floating in the rain by the streets mara why. I had expressed that I have the APP and if I want a statement I will download it myself and print it myself. I do not need this to be sent via Post bathong STOP. Absa is charging their clients huge bank charges and they are adding things their Clients didnt even request for. My bank charges are through the roof with these small amounts postal fees and I didnt even ask for this. Clearly Absa thinks I'm stupid. Clearly they think they can fix something for a month and think when they do the same **** again I will give up and let them take my small change I have to live for. THIS IS NOT RIGHT. THIS IS WRONG. THIS IS VERY ABSETTING. ITS DISGUSTING BEHAVIOUR. Because this is a well established business now you are exercising your powers on the minority. No mara. No. STOP THIS ****. STOP THIS ****. THIS IS TOTALLY UNCALLED FOR. ABSA IS TRASH. CLEARLY WHEN THEIR CONSULTANTS SAY THEY ARE GONNA DO SOMETHING THEY JUST WANT THE CLIENT TO STOP WRITING BAD REVIEWS BUT THEY NOT REALLY WORKING FOR THEIR CLIENTS AND THEY DONT HAVE OUR BEST INTEREST AT HEART. I earn but a little amount. I need every penny I can save. Bathong mara. Just because I work in call center and ain't got the time to sort this out directly at the branch then you guys are taking me for a ride. Mxm sies, this us disgusting shame Absa shame on you and the people doing this.

For any future correspondence regarding your complaint, please quote the complaint reference number C-***6.

Our complaints handling procedure is as follows. The complaint has been assigned to me, and I will investigate and consider all relevant information. I will provide you with feedback as to the progress of your complaint by the close of Business on 22/07/2025. Please note that the time it will take to resolve your complaint depends on the complexity of the matter. You will be notified of the outcome of the investigation and final decision as soon as possible. I apologise for any inconvenience that may have been caused and assure you that we will provide you with the best quality service at every step of the way.

If you would like to contact me, please call me on ***.

Venessa Crowe Specialist Case Manager: Social Media Complaints Customer Value Management: Customer Care T +11 *** Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa