ABSA is this what you call customer service???

ABSA branch in Katlegong has the worst customer service, staff members need serious training. I went to the branch to collect my card and was told the card has not arrived. I feel like someone at that branch is lazy to do their job. When I call the ABSA card tracking team they confirmed that CSV delivered the card on the 26th April. It is now 5th May.I can't be going back and forth looking for a card that has been delivered to the branch.What's going on at this Katlegong branch?Someone from ABSA should be proactive and check their facts. Where is my card ABSA Katlegong???? What happened to customer service and doing things right for the customers.