DV
Divan V

1 reviews | Active since Sept 2015

02 Dec 2019, 13:30

ABSA , IS THIS NOT *****???

Hi , i am absolutely disgusted with what happened to us.

Were Port Elizabeth based, i didnt ask Absa for nothing, there branch manger approached me..... i have 2 businesses and he overfed to take over our facilities from our current bank, which we have been banking for last 7 years.......

Deal was i bring my business account over to Absa and they will accommodate me.

So what happend, i opened a business account at Absa , they gave a portable swipe machine, which i am paying for.....this bloke offered me a term loan....i went in signed the contract even signed the debit order.....everything was approved , i have emails, sms's everything to prove that everything is in order . He even send me a sms stating the payout will be within the next couple of days.

So everything was sorted. I used all our resources for stock for December, and he knew that. I was bargaining on the term loan he offered and which i signed a contract for.

Then all of a sudden he phoned me and said i must invest 58% of the term loan amount in a policy that has a surrender value to Absa. I mean seriously, how can you sign a contract, everything sorted out, then when it comes to payout of the term loan, stories.

That was 7 November 2019, he said he tried everything to get me the money i signed for.....

I'm just asking Absa how can a client sign a contract with everything approved ,then with payout., Credit managers ask for surrender policies.....

This guy caused unnecessary cashflow problems for my business. Please train your staff , so that they know what they are doing. So be careful guys, it seems to me no matter what you sign ,make sure the money is in your account, before you move your business, its empty promises to get your business.

There is no way i am leaving this matter.

0
Replies (2)
Absa
Absa's reply02 Dec 2019, 14:51
Official
Dear Divan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
DV
Divan V's update06 Dec 2019, 15:19
Reviewer Update
Absa ,im still waiting ,absolutely pathetic service.

Hi , so in connection with what i wrote about Absa Bank regarding the signing of a contract for a term loan and clearing everything ,then stories when they have to do the payout.

Anyway so this happened after my post....... i recieved i phone call from head office, and was assigned a case number. Saying they will look into the case. Im not going to mention names. I even recieved multiple mails from head office stating a i will be phoned on or before 6 December 2019 at 13.30...... Guess what still no call ,still nothing.

This is absolutely unacceptable.

I still demand what was promised to me. And i am not going to sit and wait around for things to happen.
Either this matter gets resolve immediately or i will have no choice but to take this matter further.

This is an absolute disgrace to do business like this.

Maybe the Omboets man can shed some light on the subject for us.