SK
Schalk K
1 reviews | Active since Nov 2019
20 Feb 2021, 09:28
ABSA - Is there anybody at home?!
Hi, I'm a client for at least 40 years at ABSA. The service has gone down the drain! I asked for proof of my permission to deduct an amount for Dragonpass for 6 years from my account. I got an case no. Local branch only gave me a number to phone, which I did 6 time in more than a month. Got a promise that they would come back that same day .... Not a single call! Don't know what to do anymore! Surely noy stay with ABSA!
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Absa's replyOfficial
22 Feb 2021, 10:37Dear Schalk, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply22 Feb 2021, 10:37
Official
Dear Schalk, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd