ABSA is the worst in the industry

The worst service I have ever received in my life.

We submitted a further advance bond application after trying to get the application mailed to us on a few occasions within the first 2 weeks of August. We then sent the application in with all the necessary documents and then afterwards submitted more documents that was required efficiently.

The process was supposed to take 2-3 days for approval then off to the attorneys, we then didn't get approved which was strange as we ticked all the boxes and had funds available. Upon further investigation we realized ABSA captured quite a bit of things wrong and not as what was filled in on the application and proof documents that was sent onto them. Still don't know where they got their information from. This is where the real nightmare started. A 2-3 day process was then stretched out over 3 weeks of up and down and unnecessary requests and delays in-between. We finally got approved after having to make calls constantly and having followed up. Apologies was given and our stress levels during this process was calmed. The process finally ended up by the attorneys which will take another 2-3 weeks or more. But now the attorneys noted more incorrect captured stuff, now ABSA let us know they need to recapture the application again. Further delaying the process.

A process that should have taken 3 weeks in total(which ABSA said max 3 weeks with bank and attorneys) is now looking like a 7-8 week process. They have zero accountability or no compassion to assist their clients. We are really unhappy with the service received and their inefficiency has costed us now time, money and to make plans to delay other process on our end due to this.

I cannot explain the frustration we are experiencing currently.