NZ
Nicole Z
1 reviews | Active since Sept 2015
31 May 2022, 08:31
ABSA IS THE WORST FINANCE COMPANY IN SOUTH AFRICA
Absa is the WORST finance company in SA! For the last 4 months I have had to call Absa to take their money for my vehicle finance. Every time I call in they tell me that there is a problem with their debit orders (WHY IS THIS MY PROBLEM!!!!) WHY SHOULD I HAVE TO CALL YOU TO DO YOUR JOB! Then every time your *********** advisors tell me it will not happen again . . . YET 4 months in and I still have to make the call. I complained on the ABSA website on Friday 27 May 2022. A complaints advisor Mpho Ramohlala said that he has been assigned to address my complaint. The issue I have is my debit order that doesn't go off. In my complaint I told Absa that if I don't make a fuss about my debit orders, it won't go off and then I sit with the unpaid premiums on my credit record. So Saturday 28 May 2022 I called Absa once again to run the debit order. I got told the same story that i have been told for the last 4 months! On the recorded line the once again *********** advisor told me she would arrange the debit order for Monday 30 May 2022. However, Sunday morning 29 May 2022 i see that the debit for my vehicle finance went through. I left it. Now its Tuesday 31 May 2022, and I see that Absa has DEBITED MY ACCOUNT AGAIN!!!!!! HOW DID THIS HAPPEN!!!! Surely your *********** advisor should have known if the debit order was already scheduled to go through . . .and advise me as your client that it will go off. THE RESULT? THANKS TO YOUR *********** STAFF AND POOR CUSTOMER SERVICE, I NOW HAVE AN UNPAID PREMIUM ON MY ACCOUNT!!! This is exactly what I said would happen in my complaint (C- ***6). I want this UNPAID premium and debit order issue resolved! CAN A COMPETENT MANAGER IN ABSA FINANCE PLEASE CALL ME SO THAT WE CAN SORT THIS OUT! I AM WAITING FOR YOUR CALL!
Helpful (0)
Replies (4)0
Replies (4)NZ
Nicole Z's updateReviewer Update
31 May 2022, 12:06So Absa rep**** on social media saying that a Dedicated complaints person (Lebogang Mashiane) will handle my case.(Making it sound like they are a great company that has awesome service) But then on a private email, ABSA has the nerve to say that they will give me feedback by 7 June? What type of service is that! I have been waiting for 4 months for you to action my request and give me ANY form of GOOD service. But it will take you 6 working days to sort out my complaint???? I do not accept that. I want this issue sorted out by COB today! It seems that the ONLY way ABSA services their clients is if clients complain! Your company messed up, I now sit with the issues and having to call and fix YOUR mistakes! I AM WAITING FOR YOUR PHONE CALL FROM A COMPETENT MANAGER THAT IS ABLE TO SORT THIS OUT TODAY! I AM WAITING FOR YOUR CALL.
NZ
Nicole Z's update31 May 2022, 12:06
Reviewer Update
So Absa rep**** on social media saying that a Dedicated complaints person (Lebogang Mashiane) will handle my case.(Making it sound like they are a great company that has awesome service) But then on a private email, ABSA has the nerve to say that they will give me feedback by 7 June? What type of service is that! I have been waiting for 4 months for you to action my request and give me ANY form of GOOD service. But it will take you 6 working days to sort out my complaint???? I do not accept that. I want this issue sorted out by COB today! It seems that the ONLY way ABSA services their clients is if clients complain! Your company messed up, I now sit with the issues and having to call and fix YOUR mistakes! I AM WAITING FOR YOUR PHONE CALL FROM A COMPETENT MANAGER THAT IS ABLE TO SORT THIS OUT TODAY! I AM WAITING FOR YOUR CALL.
NZ
Nicole Z's updateReviewer Update
31 May 2022, 15:34So it is now 1.5 hours until COB, ABSA has rep**** to my complaint:
Dear MRS N VAN DER MERWE
Thank you for your follow up response.
I acknowledge your complaint and the urgency.
I can assure you that your matter is already under investigation and as soon as I've been provided with feedback i will engage you with full resolution detail.
I will try my level best to make sure that this matter is resolved by Friday 03 June 2022.
Thank you for your follow up response.
I acknowledge your complaint and the urgency.
I can assure you that your matter is already under investigation and as soon as I've been provided with feedback i will engage you with full resolution detail.
I will try my level best to make sure that this matter is resolved by Friday 03 June 2022.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
I WANT FEEDBACK TODAY. For 4 months you could not help me! so I WILL NOT wait another day! I don't care who you have to call or get involved. I want the call recordings. Because they PROVE that your staff are *********** to do their job!
1. You don't debit my account as per the SIGNED agreement! Should I as a client not pay my premiums YOU ABSA are super quick to load UNPAID premiums and make a big fuss to get your money! You and I entered into a financial agreement and YOU ABSA did not stick to those terms, Again ITS NOT MY PROBELM THAT YOUR SYSTEM IS GIVING YOU ISSUES! I had to call in for you to do your job!
2. Had I not called in on Saturday 28 May, you would not have debited my account, and we will still be sitting with an issue.
3. If I did not call in today regarding the UNPAID premium, would you have even said anything?
I AM STILL WAITING FOR ABSA TO CALL ME.
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
I WANT FEEDBACK TODAY. For 4 months you could not help me! so I WILL NOT wait another day! I don't care who you have to call or get involved. I want the call recordings. Because they PROVE that your staff are *********** to do their job!
1. You don't debit my account as per the SIGNED agreement! Should I as a client not pay my premiums YOU ABSA are super quick to load UNPAID premiums and make a big fuss to get your money! You and I entered into a financial agreement and YOU ABSA did not stick to those terms, Again ITS NOT MY PROBELM THAT YOUR SYSTEM IS GIVING YOU ISSUES! I had to call in for you to do your job!
2. Had I not called in on Saturday 28 May, you would not have debited my account, and we will still be sitting with an issue.
3. If I did not call in today regarding the UNPAID premium, would you have even said anything?
I AM STILL WAITING FOR ABSA TO CALL ME.
NZ
Nicole Z's update31 May 2022, 15:34
Reviewer Update
So it is now 1.5 hours until COB, ABSA has rep**** to my complaint:
Dear MRS N VAN DER MERWE
Thank you for your follow up response.
I acknowledge your complaint and the urgency.
I can assure you that your matter is already under investigation and as soon as I've been provided with feedback i will engage you with full resolution detail.
I will try my level best to make sure that this matter is resolved by Friday 03 June 2022.
Thank you for your follow up response.
I acknowledge your complaint and the urgency.
I can assure you that your matter is already under investigation and as soon as I've been provided with feedback i will engage you with full resolution detail.
I will try my level best to make sure that this matter is resolved by Friday 03 June 2022.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
I WANT FEEDBACK TODAY. For 4 months you could not help me! so I WILL NOT wait another day! I don't care who you have to call or get involved. I want the call recordings. Because they PROVE that your staff are *********** to do their job!
1. You don't debit my account as per the SIGNED agreement! Should I as a client not pay my premiums YOU ABSA are super quick to load UNPAID premiums and make a big fuss to get your money! You and I entered into a financial agreement and YOU ABSA did not stick to those terms, Again ITS NOT MY PROBELM THAT YOUR SYSTEM IS GIVING YOU ISSUES! I had to call in for you to do your job!
2. Had I not called in on Saturday 28 May, you would not have debited my account, and we will still be sitting with an issue.
3. If I did not call in today regarding the UNPAID premium, would you have even said anything?
I AM STILL WAITING FOR ABSA TO CALL ME.
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
I WANT FEEDBACK TODAY. For 4 months you could not help me! so I WILL NOT wait another day! I don't care who you have to call or get involved. I want the call recordings. Because they PROVE that your staff are *********** to do their job!
1. You don't debit my account as per the SIGNED agreement! Should I as a client not pay my premiums YOU ABSA are super quick to load UNPAID premiums and make a big fuss to get your money! You and I entered into a financial agreement and YOU ABSA did not stick to those terms, Again ITS NOT MY PROBELM THAT YOUR SYSTEM IS GIVING YOU ISSUES! I had to call in for you to do your job!
2. Had I not called in on Saturday 28 May, you would not have debited my account, and we will still be sitting with an issue.
3. If I did not call in today regarding the UNPAID premium, would you have even said anything?
I AM STILL WAITING FOR ABSA TO CALL ME.
NZ
Nicole Z's updateReviewer Update
02 Jun 2022, 08:28Absa Comes through!
After a very frustrating 4 months and a not so good start to the week, I would like to commend ABSA on handling my complaint. By 1 June 2022 my complaint was fully resolved, an apology letter was received and amends were made. Thank you ABSA for delivering and addressing my complaint.
I would like to specifically mention the following people:
Joslyn Daniels - This advisor went over and beyond, by calling me back the same day I requested feedback. What makes this special is that I didn't even lodge the complaint with her, I spoke to her manager. And although her manager Moses Mudau was supposed to call me by COB 31 May 2022 (which he didn't) Joslyn, made a special effort to call me after hours around 6pm to make sure she addressed all my complaints and concerns. Thank you and well done Joslyn.
Lebogang Mashiane - The specialist case manager - Thank you for ensuring my complaint was handled way before the given turnaround date. I know it took effort on your part to liase and resolve the issue.
Johan Geyer - The AVF specialist. He called me on the 1st of June explaining the whole situation and what they did to fix it. Johan handled the discussion in a professional manner, ensuring me that it would not happen again.
Thank you for coming through Absa.
After a very frustrating 4 months and a not so good start to the week, I would like to commend ABSA on handling my complaint. By 1 June 2022 my complaint was fully resolved, an apology letter was received and amends were made. Thank you ABSA for delivering and addressing my complaint.
I would like to specifically mention the following people:
Joslyn Daniels - This advisor went over and beyond, by calling me back the same day I requested feedback. What makes this special is that I didn't even lodge the complaint with her, I spoke to her manager. And although her manager Moses Mudau was supposed to call me by COB 31 May 2022 (which he didn't) Joslyn, made a special effort to call me after hours around 6pm to make sure she addressed all my complaints and concerns. Thank you and well done Joslyn.
Lebogang Mashiane - The specialist case manager - Thank you for ensuring my complaint was handled way before the given turnaround date. I know it took effort on your part to liase and resolve the issue.
Johan Geyer - The AVF specialist. He called me on the 1st of June explaining the whole situation and what they did to fix it. Johan handled the discussion in a professional manner, ensuring me that it would not happen again.
Thank you for coming through Absa.
NZ
Nicole Z's update02 Jun 2022, 08:28
Reviewer Update
Absa Comes through!
After a very frustrating 4 months and a not so good start to the week, I would like to commend ABSA on handling my complaint. By 1 June 2022 my complaint was fully resolved, an apology letter was received and amends were made. Thank you ABSA for delivering and addressing my complaint.
I would like to specifically mention the following people:
Joslyn Daniels - This advisor went over and beyond, by calling me back the same day I requested feedback. What makes this special is that I didn't even lodge the complaint with her, I spoke to her manager. And although her manager Moses Mudau was supposed to call me by COB 31 May 2022 (which he didn't) Joslyn, made a special effort to call me after hours around 6pm to make sure she addressed all my complaints and concerns. Thank you and well done Joslyn.
Lebogang Mashiane - The specialist case manager - Thank you for ensuring my complaint was handled way before the given turnaround date. I know it took effort on your part to liase and resolve the issue.
Johan Geyer - The AVF specialist. He called me on the 1st of June explaining the whole situation and what they did to fix it. Johan handled the discussion in a professional manner, ensuring me that it would not happen again.
Thank you for coming through Absa.
After a very frustrating 4 months and a not so good start to the week, I would like to commend ABSA on handling my complaint. By 1 June 2022 my complaint was fully resolved, an apology letter was received and amends were made. Thank you ABSA for delivering and addressing my complaint.
I would like to specifically mention the following people:
Joslyn Daniels - This advisor went over and beyond, by calling me back the same day I requested feedback. What makes this special is that I didn't even lodge the complaint with her, I spoke to her manager. And although her manager Moses Mudau was supposed to call me by COB 31 May 2022 (which he didn't) Joslyn, made a special effort to call me after hours around 6pm to make sure she addressed all my complaints and concerns. Thank you and well done Joslyn.
Lebogang Mashiane - The specialist case manager - Thank you for ensuring my complaint was handled way before the given turnaround date. I know it took effort on your part to liase and resolve the issue.
Johan Geyer - The AVF specialist. He called me on the 1st of June explaining the whole situation and what they did to fix it. Johan handled the discussion in a professional manner, ensuring me that it would not happen again.
Thank you for coming through Absa.
Absa's replyOfficial
02 Jun 2022, 10:05 Dear MRS N VAN DER MERWE
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply02 Jun 2022, 10:05
Official
Dear MRS N VAN DER MERWE
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management