SE
Stéfan Erasmus

1 reviews | Active since Jul 2020

01 Jul 2020, 17:38

Absa is the worst bank to bank with

I am soooooooooooo sick and tired of ABSA..... they broke into my car and stole my handbag and other personal belongings i put in a claim and it got rejected because my stuff was not specified which they never told me it has to be.... then i app**** for new cards and HAD to pay R140 per replacement card of which i have 2 even though i pay so much in banking fees and it was ****** not lost. No comes month end and all my debit orders get revered because there was something not done with the card now i have to pay penalties not only that i can't pay my internet online which will result into my internet being cut of and i have to pay penalty for the activation again absa's fault not only that did i have to stay online for almost an hour before a consultant to answer only to tell me he does not have the system to help me i need to go into the branch to be assisted..... i work from 8 to 5 and i can't leave my clients to clean up a mess Absa made. Im fed up and so over absa

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Replies (1)
Absa
Absa's reply02 Jul 2020, 09:07
Official
 
Dear  Stéfan Erasmus 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards, 
Rezona Louw 
Group Customer Care