VP
Virgie P
1 reviews | Active since Oct 2020
13 Sept 2022, 17:14
Absa is the worst bank institute
Good Day. I am so dissappointed in the way I was treated by Absa. I was retrenched last year November 2021 and as a result lost my source of income. I was covered by Absa Life on my Credit card for 6 months and after the 6 months has lapsed I was sent emails and messages that I need to pay my credit card. I then emailed Absa numerous times to ask what the way forward were for me as I am still unemployed and if there was something that can be done to assist me regarding my account. Absa NEVER gave me any feedback and I had to phone as I wanted feedback. I was then informed telephonically that Absa will not cover me further and its my responsibility to pay my credit card. Please take note I was unaware that I will only be covered for 6 months. And this after I was informed that I was handed over to a debt collecting company. No communication or reply on my emails nothing. But I was handed over! I will seek legal advise on this matter.
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Replies (4)VP
Virgie P's updateReviewer Update
13 Sept 2022, 17:16Reference C-***9
I received an email from Anthony Richards and Associates requesting my retrenchment letter and copy of ID. Why do I have to deal with them when Absa was suppose to give me feedback on my request on the matter of me being unable to pay my credit card and for me to make an arrangement? Why was I handed over to them when no feedback were given to me? Is this how Absa treats their customers?. I am seriously considering changing my banking institution. I refuse to deal with these people as I have dealings on with ABSA and not them. Please respond to my initial email communication to Absa when I informed them about my situation. Please send me the telephonic recordings if any where Absa assisted me...I can tell you now you wont find any because they called but each time I answer then nobody is talking. The only time when a consultant spoke to me was when they informed me I was handed over.
I received an email from Anthony Richards and Associates requesting my retrenchment letter and copy of ID. Why do I have to deal with them when Absa was suppose to give me feedback on my request on the matter of me being unable to pay my credit card and for me to make an arrangement? Why was I handed over to them when no feedback were given to me? Is this how Absa treats their customers?. I am seriously considering changing my banking institution. I refuse to deal with these people as I have dealings on with ABSA and not them. Please respond to my initial email communication to Absa when I informed them about my situation. Please send me the telephonic recordings if any where Absa assisted me...I can tell you now you wont find any because they called but each time I answer then nobody is talking. The only time when a consultant spoke to me was when they informed me I was handed over.
VP
Virgie P's update13 Sept 2022, 17:16
Reviewer Update
Reference C-***9
I received an email from Anthony Richards and Associates requesting my retrenchment letter and copy of ID. Why do I have to deal with them when Absa was suppose to give me feedback on my request on the matter of me being unable to pay my credit card and for me to make an arrangement? Why was I handed over to them when no feedback were given to me? Is this how Absa treats their customers?. I am seriously considering changing my banking institution. I refuse to deal with these people as I have dealings on with ABSA and not them. Please respond to my initial email communication to Absa when I informed them about my situation. Please send me the telephonic recordings if any where Absa assisted me...I can tell you now you wont find any because they called but each time I answer then nobody is talking. The only time when a consultant spoke to me was when they informed me I was handed over.
I received an email from Anthony Richards and Associates requesting my retrenchment letter and copy of ID. Why do I have to deal with them when Absa was suppose to give me feedback on my request on the matter of me being unable to pay my credit card and for me to make an arrangement? Why was I handed over to them when no feedback were given to me? Is this how Absa treats their customers?. I am seriously considering changing my banking institution. I refuse to deal with these people as I have dealings on with ABSA and not them. Please respond to my initial email communication to Absa when I informed them about my situation. Please send me the telephonic recordings if any where Absa assisted me...I can tell you now you wont find any because they called but each time I answer then nobody is talking. The only time when a consultant spoke to me was when they informed me I was handed over.
Absa's replyOfficial
14 Sept 2022, 09:24Dear Virgie Pieterse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply14 Sept 2022, 09:24
Official
Dear Virgie Pieterse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
VP
Virgie P's updateReviewer Update
28 Sept 2022, 14:27Good day
I am very dissapointed on how my queries have been handled. Till today I have no solution at all. I also sent numerous emails again because I found my policy documents and in the policy documents It clearly states I will be covered for 12 months but Absa only covered me for 6. This is the worst banking Institution ever. They lie and **** customers. You pay a policy but when its time for them to cover then they change and do not do what they were suppose to do
I am very dissapointed on how my queries have been handled. Till today I have no solution at all. I also sent numerous emails again because I found my policy documents and in the policy documents It clearly states I will be covered for 12 months but Absa only covered me for 6. This is the worst banking Institution ever. They lie and **** customers. You pay a policy but when its time for them to cover then they change and do not do what they were suppose to do
VP
Virgie P's update28 Sept 2022, 14:27
Reviewer Update
Good day
I am very dissapointed on how my queries have been handled. Till today I have no solution at all. I also sent numerous emails again because I found my policy documents and in the policy documents It clearly states I will be covered for 12 months but Absa only covered me for 6. This is the worst banking Institution ever. They lie and **** customers. You pay a policy but when its time for them to cover then they change and do not do what they were suppose to do
I am very dissapointed on how my queries have been handled. Till today I have no solution at all. I also sent numerous emails again because I found my policy documents and in the policy documents It clearly states I will be covered for 12 months but Absa only covered me for 6. This is the worst banking Institution ever. They lie and **** customers. You pay a policy but when its time for them to cover then they change and do not do what they were suppose to do
Absa's replyOfficial
28 Sept 2022, 15:43Dear Virgie Pieterse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Our office will provide you with feedback as soon as our investigations are concluded. Kind regards,Group Customer CareRezona Louw
Our office will provide you with feedback as soon as our investigations are concluded. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Sept 2022, 15:43
Official
Dear Virgie Pieterse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Our office will provide you with feedback as soon as our investigations are concluded. Kind regards,Group Customer CareRezona Louw
Our office will provide you with feedback as soon as our investigations are concluded. Kind regards,Group Customer CareRezona Louw