nO
nelson O

1 reviews | Active since Mar 2011

19 Mar 2020, 12:55

ABSA IS THE WORST BANK IN THE WORLD

i have been a client of ABSA for the past 5 years as a home loan customer. i recently app**** for a personal loan from ABSA. to my disgust, i have been treated worse than a dog by ABSA. firstly, i app****, and after 5 days i never got a reply. then when i enquired, i was told there was 2 applications opened. i was told ABSA would rectify this. after a few days with no reply i called in, and was told the lady KGOTO, was not available. I DID submit all my documents to her. she does not even reply to my emails. so now that this person is not available, what does this mean.???? must we all stop what we are doing becuase she is not available??? i spoke to precious, and i told her if i dont get a reply, either YES or NO on my application, i will be moving my bond to another bank. well..did she care?? NOOOO.... ABSA bank does not care about their customers, as long as they are getting our money. i will be moving my bond account to another bank , as i cannot trust ABSA bank. other banks are quick to help me, and dont make me wait for days...... i would like to encourage other people to also move their bond accounts to other banks, as ABSA does not care, and are not willing to help their own clients out..... i will never ever again want to do anything with ABSA again.....

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Replies (1)
Absa
Absa's reply19 Mar 2020, 16:57
Official
 
Dear  nelson 
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards,
Daphne Le Grange
Group Customer Care