SL
Sello L

1 reviews | Active since May 2018

28 May 2018, 23:20

ABSA IS THE WORST BANK IN SOUTH AFRICA

I was withdrawing R3000 at an ATM, the money did not come out. I got a slip saying i have acceded my daily limit which surprised me because i never made any withdrawals on that day and i had my card with me. I called the call center and explained my predicament but i was ent from pillar to post. I then went to the branch inside. After a few days I got an SMS saying my claim has been declined, I went back to the branch to inquire, i was told that there was no surplus at the ATM therefore it meant that i have received the money when i was withdrawing.

I have decided to escalate this to the OMBUDSMAN and also include the social media to let people know how bad ABSA is. I am definitely sure that there are more victims like me but they just let the money go because they did not know where to go and how to get help. R3000 is a lot of money to just let it go .

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Replies (1)
Absa
Absa's reply31 May 2018, 14:30
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd