1 reviews | Active since Mar 2018
ABSA IS THE WORST BANK EVER!!!!
I sent this email to ABSA on 6 March 2018 at 08:31am, today 7 March 2018 at 10.36am still NO REPLY!!!
"Good Day ABSA team,
I have never been this disappointed or financially violated IN MY LIFE!!!
I am generally a very calm and accepting person, but I am earning a working salary and cannot be charged in EXCESS of R300.00 EVERY month for a card (gold cheque) that I was forced to take (I app**** for a savings account) and was told I will only be charged R95.00 a month.
Since then, I have been charged for: Monthly Acc Fee - R105.00 Unauth DR BAL Fee: R100.00 Rewards Fee: R23.00 Admin Charge: R30.90 Transaction Charge: R33.90 Internet Bank Fee: R75.05
That is a total of R367.85 ARE YOU FREAKING KIDDING ME? All this, just to have MY salary deposited into your bank and withdrawals of less than 4 times a month?
I called your PATHETIC call center and was given a BULL**** explanation that I have had to accept because I didn't have time to argue and I cannot come in to an ABSA because I work six days a week.
Now I am telling you, I want a FULL refund for all the unnecessary charges (I accept only the (Monthly Acc Fee and the Rewards fee), all the others I want refunded for the last 9-12 months.
And if you think I am going to accept ANYTHING less than compensation, you have another thing coming. I will take this to court, even if I have to sit in court for the next 10 years I will do it. It is ridiculous that in the last 9 months I have spent more than R3000.00 for bank fees.
And do not even give me that **** of you signed and it was in the contract, it was your consultants obligation to give me every single charge (he didn't even mention the rewards fee), so yes I signed, but if you look at the footage of the day I opened my account in your N1 City branch, you will see that I wasn't even there long enough to have seen any of your **** terms and conditions and yes it is your fault and obligation.
I want an answer to my email ASAP as I will post this same email in the media and everywhere else and from what I have seen online, I am not the only person who has this issue with you.
ACC: ********** Gold Cheque Mrs N Arendse
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Kindly provide me with your ID number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Kindly provide me with your ID number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
