LS
Lebogang S

1 reviews | Active since May 2020

11 Oct 2020, 17:08

ABSA is the worst bank ever

ABSA bank is the worst bank ever. High rates, disgusting customer service with *********** call centre agents who don’t ever care about clients because they are working from home. I was looking for a Nomsa in the call centre who is dealing with our case and am Dudu I answered and he was so Rude and not helpful at all, Sounded like someone that’s lying in bed while working. Are your call centre agents not trained to show sympathy to clients? Also, my mom has been a client with ABSA since 1993 but she is losing trust with this bank and wants to close her account after the way ABSA has treated us. Absa bank puts hold on each and every transaction where there’s no crime, like who gives them that right? Absa doesn’t treat their clients fairly at all, there’s too much ************** going at this bank and I believe we taking our issue to court.

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Replies (2)
LS
Lebogang S's update11 Oct 2020, 17:13
Reviewer Update
I meant to say Mduduzi was so rude. It’s as if we was lying in bed while working from home. Not helpful at all and unresponsive to how clients feel. I will make sure that everyone knows that they won’t be taken care of if they bank with ABSA. Absolutely shocking!!!!!
Absa
Absa's reply12 Oct 2020, 12:55
Official
Dear Lebogang Sebolai
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . 
 
 
Kind regards, 
Daphne Le Grange 
Group Customer Care