JL
Jaun L

1 reviews | Active since Apr 2019

09 Mar 2022, 12:37

ABSA is the worst bank ever

I wish I could rate them in the minus. For 3 months I've been complaining to absa about their debit orders not running! Every time I receive an email from either Rezona Louw or Mpho Ramohlala. So looks like the whole of absa's complaint department consist of these two individuals!

Everytime, when they give me feedback, they take on them selves that the issue has been resolved and closes the issue. Leaving me to continually open up an new complaint.

The latest being that its not absa's fault for not being able to debit my account it is my banks fault. Now tell how do I contact FNB that has a lot more clients than the worst bank ever (absa) and tell them to pay?

So why don't you STOP closing the issue and start helping people for a change?

0
Replies (1)
Absa
Absa's reply09 Mar 2022, 13:52
Official
Dear Jaun Lloyd
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***1.
 
Kind regards,
Group Customer Care
Rezona Louw