MN
Magaritha N
1 reviews | Active since Feb 2019
14 May 2025, 17:01
ABSA is the worst bank by a large margin
ABSA is the absolute worst bank and service provider I have ever encountered. My account was locked due to a FICA hold, despite the fact that I submitted all required FICA and information in March 2025 and again today. Arbitrarily refusing access to my own funds is extremely concerning and amounts to theft. I will be closing all my ABSA accounts and moving to Capitec whose customer service is excellent.
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Replies (4)MN
Magaritha N's updateReviewer Update
14 May 2025, 19:07Absolutely appalling service. I phoned absa for urgent assistance. I was advised that the supervisor SERISHA THANDRAND will phone me back "as soon she is finished with the client she is busy with". It's been two hours. I made it very clear that my issue had to be resolved this evening. Absolutely no service from ABSA. Appalling excuse of a bank.
MN
Magaritha N's update14 May 2025, 19:07
Reviewer Update
Absolutely appalling service. I phoned absa for urgent assistance. I was advised that the supervisor SERISHA THANDRAND will phone me back "as soon she is finished with the client she is busy with". It's been two hours. I made it very clear that my issue had to be resolved this evening. Absolutely no service from ABSA. Appalling excuse of a bank.
Absa's replyOfficial
15 May 2025, 08:52Dear Magaritha Nortje Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards, Group Customer Care Rezona Louw
Absa's reply15 May 2025, 08:52
Official
Dear Magaritha Nortje Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards, Group Customer Care Rezona Louw
MN
Magaritha N's updateReviewer Update
15 May 2025, 11:57Rezona, your response is completely unacceptable. There's no feedback/resolution required - my account simply needs to be unlocked as it was ********ly locked by ABSA. I submitted FICA timeously and ABSA had no right to lock my accounts. You are basically telling me that my only option is to pursue legal action against ABSA.
MN
Magaritha N's update15 May 2025, 11:57
Reviewer Update
Rezona, your response is completely unacceptable. There's no feedback/resolution required - my account simply needs to be unlocked as it was ********ly locked by ABSA. I submitted FICA timeously and ABSA had no right to lock my accounts. You are basically telling me that my only option is to pursue legal action against ABSA.
Absa's replyOfficial
15 May 2025, 13:09Dear Magaritha Nortje Thank you for your posting.
Please refer to our telephone conversation. Kind regards, Group Customer Care Rezona Louw
Please refer to our telephone conversation. Kind regards, Group Customer Care Rezona Louw
Absa's reply15 May 2025, 13:09
Official
Dear Magaritha Nortje Thank you for your posting.
Please refer to our telephone conversation. Kind regards, Group Customer Care Rezona Louw
Please refer to our telephone conversation. Kind regards, Group Customer Care Rezona Louw