ABSA IS THE WORST BANK!!!!

The service I have received is pathetic to say the least. I app**** for a credit card online, after doing all the verification checks over the phone and receiving my documents via email, my credit card was approved in one day. The consultant verified everything with me over the phone and said that I can expect my card by Friday, or latest Monday. On Monday I called the credit card department and they told me that my card is with the couriers and that they could not get hold of me because they are using an old cellphone number from details that they had of mine from 10+ years ago of an account that I was no longer using. When I did the application, I gave them all my relevant information and supporting documents to verify all of that. So when I called in, they told me I had to go into a branch to update a cellphone number. UPDATE A FLIPPING CELLPHONE NUMBER!!!!! I had to take time away from work to go stand in a line outside in the cold because they only allow a certain number of people in the bank due to covid and plus I am 6 months pregnant. They could issue me with a credit card over the phone and do all the verification checks but could not update a damn cellphone number over the phone. It is Tuesday and the courier service still hasnt contacted me even after I advised the branch to contact them as I was told my card is with the courier. When u ask for a complaints department, they rush through email names of people that most likely will not even care about the situation you are in. They do not care about the pathetic service they provide their clients or how their "lack of communication" and utter lack of compassion impacts their clients lives.