PK
Patience K
1 reviews | Active since Jul 2023
27 Jun 2024, 15:23
ABSA ***** is the worst, and very ***********. I regret banking with them
ABSA froze my business account along with my employees account close to two weeks ago, and yesterday, I was told, they have unblock the account, and that of my employees, but up to today, nothing is happening. They where fast in communicating for my employees account to be block but refusing to unblock my employees account, thus causing series of inconvenience for my employees and my company, owing to the fact that my employees are now threatening me. They where able to block to the account but refusing to unblock them, asking my employees for all kinds of documents.
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Replies (4)0
Replies (4)
Absa's replyOfficial
27 Jun 2024, 16:22Dear Patience Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply27 Jun 2024, 16:22
Official
Dear Patience Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care
PK
Patience K's updateReviewer Update
27 Jun 2024, 16:32Very terrible service. You unblock our account yesterday, and **** that our employees accounts will be unblock, and up to this moment, their accounts are still block, thus causing series of problems for us, and inconvenience for them, as their livelihood, has been frozen for over a week. You where able to free an account immediately, but failing to unfreeze it immediately. Worst bank, and you tell me expected time frame, how do you expect them to shower, eat, go to work, when their accounts are frozen for over a week. When the alleged allegation was made, did you provide expected feedback time, or you froze the accounts immediately? But when it comes to unfreezing the account, you are talking about expected feedback time. Worst bank
PK
Patience K's update27 Jun 2024, 16:32
Reviewer Update
Very terrible service. You unblock our account yesterday, and **** that our employees accounts will be unblock, and up to this moment, their accounts are still block, thus causing series of problems for us, and inconvenience for them, as their livelihood, has been frozen for over a week. You where able to free an account immediately, but failing to unfreeze it immediately. Worst bank, and you tell me expected time frame, how do you expect them to shower, eat, go to work, when their accounts are frozen for over a week. When the alleged allegation was made, did you provide expected feedback time, or you froze the accounts immediately? But when it comes to unfreezing the account, you are talking about expected feedback time. Worst bank
PK
Patience K's updateReviewer Update
27 Jun 2024, 16:33Very terrible service. You unblock our account yesterday, and **** that our employees accounts will be unblock, and up to this moment, their accounts are still block, thus causing series of problems for us, and inconvenience for them, as their livelihood, has been frozen for over a week. You where able to free an account immediately, but failing to unfreeze it immediately. Worst bank, and you tell me expected time frame, how do you expect them to shower, eat, go to work, when their accounts are frozen for over a week. When the alleged allegation was made, did you provide expected feedback time, or you froze the accounts immediately? But when it comes to unfreezing the account, you are talking about expected feedback time. Worst bank
PK
Patience K's update27 Jun 2024, 16:33
Reviewer Update
Very terrible service. You unblock our account yesterday, and **** that our employees accounts will be unblock, and up to this moment, their accounts are still block, thus causing series of problems for us, and inconvenience for them, as their livelihood, has been frozen for over a week. You where able to free an account immediately, but failing to unfreeze it immediately. Worst bank, and you tell me expected time frame, how do you expect them to shower, eat, go to work, when their accounts are frozen for over a week. When the alleged allegation was made, did you provide expected feedback time, or you froze the accounts immediately? But when it comes to unfreezing the account, you are talking about expected feedback time. Worst bank
Absa's replyOfficial
28 Jun 2024, 09:53Dear Patience Regarding complaint C-***1.
Godfrey will follow up with the ***** department this morning and will get back to you shortly. Kind regards,Vanessa CroweGroup Customer Care
Godfrey will follow up with the ***** department this morning and will get back to you shortly. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply28 Jun 2024, 09:53
Official
Dear Patience Regarding complaint C-***1.
Godfrey will follow up with the ***** department this morning and will get back to you shortly. Kind regards,Vanessa CroweGroup Customer Care
Godfrey will follow up with the ***** department this morning and will get back to you shortly. Kind regards,Vanessa CroweGroup Customer Care