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jL
jeanette L

1 reviews | Active since Oct 2010

05 Sept 2018, 09:25

ABSA IS THE WORST

I am 3yrs down the line where ABSA misinformed me re: moving my account to my loss of benefits. After a debate at that time they agreed to rectify this and documented the solution in writing to me. NOW that they have become 'Centric' !!!! and changed to a New and Better!!! ABSA they have decided they cannot offer me what they promised which has NO expiry date!! and have reverted back. How on earth can they get away with this? Surely an offering in writing is legally binding.

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Replies (3)
Absa
Absa's reply05 Sept 2018, 21:29
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly be specific as to which account we should investigate on and also what was promised to you.We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

jL
jeanette L's update06 Sept 2018, 19:27
Reviewer Update
Good evening Nthabiseng. This is a private reply. My cheque account is *** - I have a few accounts including investment, bond and will. I was promised (it is stated in email dd 2015) and has been happening, reversal of my monthly fees. You will be able to pick up complaint on Absa action line of what has occurred over the past month
Absa
Absa's reply10 Sept 2018, 11:17
Official

Dear Customer

Thank you for bringing this matter to our attention. I have noticed that Pravesh received and logged matter on our system, also advised you on when he will get back to you. Rest assured once all finalised he will provide you with feedback.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,