1 reviews | Active since Jan 2018
ABSA is the worst!!
ABSA is the worst!!
I am having a HELL of a struggle with absa at the moment. I am unable to get help from ANY department to assist me in obtaining a bank account confirmation letter. Ive been on the phone waiting for 2 hours, being switched from the one consultant to the other nand end up everytime at the sales department where the want me to put in m bank acc number or ID number then telling me that they have send me a push notification to my phone which I never receive even after multiple times trying!!! And when I try to follow the route of speaking to a consultant I am being informed that consultant service is suspended due to covid 19!!!! I am not able to visit an absa branch sedeing that at the moment during lockdown I am 140km away from the nearest known open branch. My employer urgently need my Bank confirmation letter to be able to submit the UIF claims. Out of the six employees of which I am the only one banking at absa (premium) everyone has been able to get their letters EXCEPT FOR ME!!! No where on internet banking can I obtain one as one can when banking with standard bank and no one picking up a telephone are capable to assist.
and for ALL the emails I sent out, like the dedicated premium email address I just get the same reponse that it will only be able to assist after the lockdown?! you are an essential service and need to be able to assist your clients during especially this time when they need to get things in order!!
I need to obtain the letter please assits!
Regards Marnus Schulz (not Schultz as it is showing on your systems which is ANOTHER problem I have been unable to solve with absa)
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It truly is unfortunate that in order to have gotten any response or somewhat an indication that someone is willing to assist in this matter have to be on such a platform, where you must first, after hours of struggle and frustration resort to a platform like facebook or Hellopeter to complain about a service which you pay for, and which the company put themselves out to the country to provide a specific service and assist accordingly. That said it is even more of a disappointment where you are on an even higher package like the premium account, which promises to deliver an even better service and you do not get any at all.
MY QUESTION FOR YOU IS THE FOLLOWING: ''WHY DID ABSA BANK, DEDUCT THE BANKING FEES FOR A PREMIUM COSTUMER AT THE BEGINNING OF APRIL, AND WHY WILL ABSA DEDUCT THE BANK FEES OFF A PREMIUM ACCOUNT START OF MAY AGAIN IF BANKS ARE CONSIDERED A ESSENTIAL SERVICE BUT ABSOLUTELY NONE OF THE SERVICES WITHIN THE PREMIUM PACKAGE IS AVAILABLE UNTIL AFTER THE LOCKDOWN????????? WHAT DID I PAY ABSA FOR THEN??? surely absa could have realized that especially during this time, the need of service from ANY absa client would have increased due to arrangements that had to be made? NOT EVEN THE PREMIUM DEDICATED EMAIL ADDRESS is working!? And lastly can you please explain to me how come a bank where I pay 75% less banking fees has the comfort absa can not give?
I was able to, within 3 minutes get a bank confirmation letter on my capitec savings internet banking after receiving the confirmation that the account must just be in your name and it is not necessary that it must be the account in which you receive your salary.
Think I will just close my premium account at absa and start using my capitec as my primary account. Less banking fees and much better service.
It truly is unfortunate that in order to have gotten any response or somewhat an indication that someone is willing to assist in this matter have to be on such a platform, where you must first, after hours of struggle and frustration resort to a platform like facebook or Hellopeter to complain about a service which you pay for, and which the company put themselves out to the country to provide a specific service and assist accordingly. That said it is even more of a disappointment where you are on an even higher package like the premium account, which promises to deliver an even better service and you do not get any at all.
MY QUESTION FOR YOU IS THE FOLLOWING: ''WHY DID ABSA BANK, DEDUCT THE BANKING FEES FOR A PREMIUM COSTUMER AT THE BEGINNING OF APRIL, AND WHY WILL ABSA DEDUCT THE BANK FEES OFF A PREMIUM ACCOUNT START OF MAY AGAIN IF BANKS ARE CONSIDERED A ESSENTIAL SERVICE BUT ABSOLUTELY NONE OF THE SERVICES WITHIN THE PREMIUM PACKAGE IS AVAILABLE UNTIL AFTER THE LOCKDOWN????????? WHAT DID I PAY ABSA FOR THEN??? surely absa could have realized that especially during this time, the need of service from ANY absa client would have increased due to arrangements that had to be made? NOT EVEN THE PREMIUM DEDICATED EMAIL ADDRESS is working!? And lastly can you please explain to me how come a bank where I pay 75% less banking fees has the comfort absa can not give?
I was able to, within 3 minutes get a bank confirmation letter on my capitec savings internet banking after receiving the confirmation that the account must just be in your name and it is not necessary that it must be the account in which you receive your salary.
Think I will just close my premium account at absa and start using my capitec as my primary account. Less banking fees and much better service.