ABSA is the worst

<p> </p> <p>I opted to change my banking provider, and a friend suggested that I try ABSA. She raved that they had great banking facilities and I agreed and app**** online.</p> <p>To my surprise, the online application was quick and I received instant feedback on approval/document upload success and account number. The next step was to wait for a call from a consultant to activate my account.</p> <p>A week later, then the nightmare began. I never received a call from anyone and decided to follow up.</p> <p>Apart from waiting approximately 20 min for a call to be answered, my initial call with Nataniel just cut, which meant I had to call back (patiently waiting for another 20 min) to be assisted.</p> <p>This time Palesa answered and advised that my proof of residence as well as ID did not upload successfully thus I have to resend to the creditadmin. Slightly disturbed I followed the process as she says that this will be tended to in 30 min by Nabil and I would definitely get a call back after that confirming activation of the card.</p> <p>2 hours passed, I heard nothing and decided to call again and the lady (unfortunately did not get her name) who I spoke to said that this was not actioned, she verified data and sent it through.</p> <p>It is clear that she pushed the team because I received notification in 30 min asking for the same info again.</p> <p>I called in and was advised that my statement was not sufficient.</p> <p>Now how difficult can a provider make this for an individual. The ABSA site requires any statement (which I issued) my wifi bill from Smar Village. I could not even provide my lease agreement as the evaluator is not interested.</p> <p>Feeling bad for the consultant who tried her utmost best to get this done as she thought the information was ok.</p> <p>I have since asked them to cancel my request as this has been a terrible experience from the start.</p> <p>Disgruntled approved applicant; ********** 4961</p> <p> </p>