Absa is the equivalent of Telkom for Banking

Honestly, first I need to say, ABSA deserves a 1 star for the online service, but get a 2 star because the branch staff at Bedford Centre were nice and tried to help as best as they could. Please give them the functionality to assist customers because clearly the people on the other side of the phones and emails don't care or work.

Absa is like Telkom. Easy and quick to sign up, impossible to cancel. Literally no support and their "Closure team" is always closed. I went into the branch around noon Wednesday last week, I was told that they can't close Credit Cards in the branch, please use the phone on the wall to call them and cancel. Okay cool, sit there twiddling my thumbs listening to a dial tone. Obviously no one picks up. Bank staff then dials someone else on his phone to try get assistance. It's 1pm, closure team is closed. They've apparently logged my cancellation request and will phone my in the next 1-2 days. Okay cool, guess what, no call. I send an email threatening a hello peter, they call when I'm busy at 10:15am Saturday. I email right after saying please call me back, get a reply, closure team is closed they will call me Monday. Guess what again, no call. I send another email, still get ignored.

SO REALLY, if you'd like to join a bank that's quick to take your money but offer no support, please do join Absa. If you tell someone that you will call them in the next day or two or on a specific day. Please ACTUALLY call them. At this rate, I'll be more hopeful to see a unicorn than get a call from Absa staff.