ABSA is testing ones patience

Over the past few months, I have received 1 star service and in the same day 5 star superb service from ABSA (especially Ben Swart branch), so I do not really know how to rate the overall experience.

I left the review process for a while, but I feel I need to mention Lorinda (from dispute department), Marianne (I think she is a manager at Ben Swart) as well as the consultant at Ben Swart branch (I wish I could remember her name.. I think it was Tebogo) for assisting me in an extremely professional as well as sufficient way and giving me some good advise.

It was definitely NOT Betty at Ben Swart.. if it was not for Marianne rescuing me I would've ended up changing banks, regarding a tax number that was link to my name even though it did not belong to me!

The main reason for writing this review, is because I was struggling since 6 October to sort out an amount that was pending from my credit card account. (A Pick n Pay order amount that was reserved, so a double payment went off due to an amount mismatch on the final invoice).

Thank you for Lorinda da silva (ABSA Consultant) who sorted the problem within a few minutes, after numerous emails as well as one consultant that rep**** that there is not even an amount pending, even after I have attached proof of the pending amount!! I was literally screaming at this point).

I do not understand how one consultant can be so FANTASTIC (Lorinda da silva, Marianne and Tebogo deserves 5 stars) and the other has zero skills. They go out of their way to make you feel asif they are doing you a favour and asif you are wasting their time. (In the end both references mentioned was worth enquiring about and needed consultant assistance to resolve).

Thank you for the few 5 star employees ABSA has for making me not losing my mind.