ABSA IS TAKING US CUSTOMERS FOR GRANTED

I have logged a claim with Absa home loan insurance of an intrusion in my house whilst I was on vacation where my gate motor was ****** and i had to cut short my vacation and came back home, the claim ref is ***. Assessment has been done but now it's quiet, I don't get any feedback. I did report the matter to the Sebenza police, the case number is CAS 83/12/2022. I'm not happy because I'm staying in the dark I don't know what is going on. Why am I not being updated by the outcome of this matter