Absa is taking my much needed retrenchment money

I was informed of a retrenchment early December 2023, without any inclination that this would happen. I informed Absa immediately this is going to happen and kept in contact until I received my formal documents. All documents was filled in and send to creditlife. All loans were accepted through credit life, yet Absa keep on doing journals on my account for that loan taking from my much needed retrenchment pay. I have not found other employment yet and need that money to survive. I have contacted Absa when the first amount went off in February, they don't give two hoots and refuse to refund me. Now they took a substantial amount and as mentioned this is survival money. They are not allowed to take money for my loan if creditlife is in place. Mr Arrie Rautenbach and Mr Ian Smith is this the norm for your more than 35000 employees who is fortunate enough to have employment? I want a refund and a answer from Absa. Absa is just about taking their clients money, bank fees etc but customer service is allien language for them.