Absa is such a disgrace, dissapointing bank

<p>I transferred an amount of R2000 on the 13 of October and on the 19th of October 2016 I requested a reversal. My account number is ********** 346. I only recieved a response on the progress of my request on the 31st of October requesting authorisation for deduction of R160.00 from account for the reversal. The following day an email acknowledging the reciept of my email was send and it mentioned that they will be working on the request. On Wednesday the 09th of November I complained and an email stating that my request was sent to recall was sent to me. I then recieved a call from ABSA digital after complaining about no information on what was happening on the request as 3 weeks for recieving feedback had lapsed. The lady told me that I was delayed by my banker and I had to take it up with him which was such a bad response to be given to a client. The following day I recieved an email stating that the money could not be reversed. The confusing part was the reason for no reversal which was guessed because they said it could be. Now I am not sure whether they did it or not or they just decided to guess and give me a response so that I could back off. My other concern is my reversal was delayed from the Absa side, so If it was declined because of insufficient funds what would have happened if the request was done earlier would I have lost my money?? I do not think so. </p>